Shipping

Standard Delivery:+ £3.95 (3-5 working days) FREE on orders over £75. (UK orders only).

All Standard Delivery parcels are sent via Royal Mail, and require a signature.

Deliveries will not be made over the weekend. Orders will be dispatched within 3 days of the order being place and will be delivered within 3-5 days of the order being placed.

Any change of delivery address must be requested within 24 hours of placing your order. After this time, we cannot guarantee we can change the delivery address.

Once the order is dispatched, the delivery address cannot be changed and you will be responsible for retrieving the parcel from the delivery address. Once the order is dispatched, you will receive a tracking number via email.

A calling card will be left if you are not available to accept the parcel, or Royal Mail will attempt to deliver to a neighbour.
If an item is returned to sender, a new order will need to be placed to receive the items at your expense.

Once your order has been dispatched from our warehouse, we will no longer take responsibility for your parcel.

Please note: If a signature is acquired, the parcel will be deemed delivered and is no longer the responsibility of JOY or the courier.

Next Working Day Delivery: £5.95

All Next Day Delivery parcels are sent via Royal Mail.

Orders placed before 4pm, will be dispatched that day. Orders placed after 4pm will be dispatched the next working day.

Any change of delivery address must be requested within 2 hours of placing your order. After this time, we cannot guarantee we can change the delivery address. Once the order is dispatched, you will receive a tracking number via email.

A calling card will be left if you are not available to accept the parcel, or the courier will attempt to deliver to a neighbour. If you miss the delivery of your parcel, it is your responsibility to rearrange redelivery with the courier.

The courier will reattempt delivery 3 times – if the delivery still cannot be made, they will hold the parcel awaiting further instruction for a maximum of 10 days before returning to sender. If an item is returned to sender, a new order will need to be placed to receive the items at your expense.

Once your order has been dispatched from our warehouse, we will no longer take responsibility for your parcel.

Please note: If a signature is acquired, the parcel will be deemed delivered and is no longer the responsibility of JOY or the courier.

All Next Working Day Delivery orders placed Monday – Thursday before 4pm will arrive before 9pm the following day.

All Next Working Day Delivery orders placed Monday – Thursday after 4pm will be dispatched the next working day after the order is placed, to be delivered the following working day.

All Next Working Day Delivery orders placed Friday will be delivered the following working day and not over the weekend. Orders placed after 4pm Friday will be dispatched the following Monday, and therefore will arrive before 9pm on Tuesday. All orders placed over Bank Holidays will be dispatched on the next working day. Orders will not be delivered over the weekend. Please note: Unfortunately we are currently unable to offer next day delivery to the following postcodes: IV, AB31 to AB56, KW1 to KW17, KA27, KA28, HS, PA20 to PA78, PH4 to PH50, ZE, IM, BT, Channel Islands, BFPO, SS.

International Delivery: £9.95 - £11.95 (3-7 working days)

International orders do not require a signature. If your parcel has still not been arrived after its due date, please liaise with your local delivery service.

Any change of delivery address must be requested within 24 hours of placing your order. After this time, we cannot guarantee we can change the delivery address.

Once the order is dispatched, the delivery address cannot be changed and you will be responsible for retrieving the parcel from the delivery address.

Destination:

Western Europe: 8—10 working days - £9.95
Rest of Europe: 8—10 working days - £9.95
Rest of World: 10—15 working days - £11.95 [Please note: delivery times do not include day of posting]

Western Europe destinations:

Austria, Belgium, Denmark (inc Faroe Islands and Greeland), Finland, France (inc Andorra and Monaco), Germany, Greece, Iceland, Ireland (Rep of), Italy (inc San Marino and Vatican City), Luxemborg, The Netherlands, Norway (inc Spitzbergen), Portugal (inc Azores and Madeira), Spain (inc Canary Islands), Sweden, Switzerland (inc Lichtenstein).

Rest of Europe:

Albania, Armenia, Azerbaijan, Belarus, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Georgia, Gibraltar, Hungary, Kazakhstan, Kosovo, Kyrgyzstan, Latvia, Lithuania, Macedonia, Malta, Moldova, Montenegro, Poland, Romania, Russian Federation, Serbia, Slovak Republic, Slovenia, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan.

Rest of World:

Anywhere not mentioned above is classed as Rest of the World.
Please note that although Andorra, Gibraltar and San Marino sit within Europe, they are VAT exempt and will therefore be charged at the 'Rest of World' rate.
Please note that JOY does not accept responsibility for additional taxes or duties that are incurred when shipping outside of the UK.