We hope you love your Louche purchase. If something isn't quite right, you can return or exchange your items within 28 days of delivery using our returns portal.
Returns registered after this period cannot be accepted.
For UK returns there is a £3.95 returns charge, which will be deducted from your refund.
Before You Return
If you're unsure about sizing, you may find our Size Guide helpful before registering a return.
Many sizing questions can be resolved by checking the measurements provided there.
Start a Return
To begin your return or exchange, please use the appropriate portal below.
UK Returns Portal
Start your UK return here
International Returns Portal
Start your international return here
How the Returns Portal Works
- Enter your order number and the email address used when placing the order.
- Select the item(s) you would like to return.
- Choose your preferred option:
- Exchange for a different size or product
- Louche Credit
- Refund to your original payment method
- Follow the instructions provided to complete your return.
Exchanges
If you need a different size, colour or style, you can request an exchange directly through the returns portal.
Exchanges are often the quickest way to receive the correct item.
Louche Credit
Many customers choose Louche Credit so they can place a new order straight away without waiting for a refund to be processed.
Credit can be used on any item available on the Louche website.
Refund Processing
Returns are processed once items are received and inspected by our warehouse.
Please allow up to 7 working days for your return to be processed after it arrives.
Once your refund has been issued, your bank or payment provider may take additional time to complete the transaction.
Return Conditions
Returned items must be:
- unworn
- unwashed
- in their original condition
- with tags still attached
Items returned in unsuitable condition may not be accepted.
Non-Returnable Items
For hygiene reasons we cannot accept returns on:
- Pierced jewellery
- Underwear or swimwear
- Opened beauty or grooming products
Faulty Items
If you believe your item is faulty, please contact our customer service team before registering a return.
Our team will be happy to assist.
Need Help?
If you need assistance with your return, please contact us: