We want you to love every Louche purchase — but if something’s not quite right, we’ve made returns fast, fair, and refreshingly easy.
💫 Instant Refunds. Instant Exchanges. Zero Hassle.
We’ve partnered with Reveni to bring you the kind of returns experience you actually deserve:
- Instant exchanges – we ship your replacement item before you’ve even sent the original back
- Instant refunds – no more waiting around for your money
- Louche Credit – get an extra 10% bonus when you opt for store credit
You have 28 days from the date of delivery to return your items.
Shopping should be effortless. So should returns.
✨ How It Works
- Head to our Returns Portal
- Enter your order number and email
- Select the item(s) you’d like to return
- Choose a Refund, Exchange, or Louche Credit
- If the instant option is available:
- Your refund is issued immediately
- Your exchange item is shipped straight away
- This all happens before you’ve even posted your return
- Download your QR code — no printer needed
- Drop off your parcel at your local Post Office or drop-off point
Need help? Email us at hello@louchelondon.com
📦 UK Returns
- Returns cost £3.95, deducted from your refund or credit
- Please keep proof of postage or tracking
- If not using the instant option, refunds are typically processed within 3 weeks
🌍 International Returns
- Return shipping is at your cost
- Follow instructions in the Returns Portal
- Email tracking to hello@louchelondon.com
⚠️ A Few Things We Can’t Take Back
For hygiene reasons, we’re unable to accept returns on:
- Pierced jewellery
- Underwear & swimwear
- Opened beauty or grooming products
💌 Want to go again?
Choose Louche Credit and get a 10% bonus to spend on your next favourite thing.