Returns & Exchanges

We want you to love every Louche purchase — but if something’s not quite right, we’ve made returns fast, fair, and refreshingly easy.

💫 Instant Refunds. Instant Exchanges. Zero Hassle.

We’ve partnered with Reveni to bring you the kind of returns experience you actually deserve:

  • Instant exchanges – we ship your replacement item before you’ve even sent the original back
  • Instant refunds – no more waiting around for your money
  • Louche Credit – get an extra 10% bonus when you opt for store credit

You have 28 days from the date of delivery to return your items.

Shopping should be effortless. So should returns.

✨ How It Works

  1. Head to our Returns Portal
  2. Enter your order number and email
  3. Select the item(s) you’d like to return
  4. Choose a Refund, Exchange, or Louche Credit
  5. If the instant option is available:
    • Your refund is issued immediately
    • Your exchange item is shipped straight away
    • This all happens before you’ve even posted your return
  6. Download your QR code — no printer needed
  7. Drop off your parcel at your local Post Office or drop-off point

Need help? Email us at hello@louchelondon.com

📦 UK Returns

  • Returns cost £3.95, deducted from your refund or credit
  • Please keep proof of postage or tracking
  • If not using the instant option, refunds are typically processed within 3 weeks

🌍 International Returns

⚠️ A Few Things We Can’t Take Back

For hygiene reasons, we’re unable to accept returns on:

  • Pierced jewellery
  • Underwear & swimwear
  • Opened beauty or grooming products

💌 Want to go again?
Choose Louche Credit and get a 10% bonus to spend on your next favourite thing.