If you have a question about an order or about Louche products, our customer service team will be happy to help.
The quickest way to reach us is by email:
Customer Service Hours
Our customer service team responds to emails Monday to Friday during normal working hours.
We aim to reply to all enquiries within 1–2 working days.
Messages sent during weekends or public holidays will be responded to on the next working day.
Please Include Your Order Number
If your enquiry relates to an order, please include your order number in your email.
Louche order numbers usually begin with:
#LOUCHE-XXXX
Including this helps us locate your order more quickly.
Helpful Links
You may find the answer to your question on one of the pages below:
These pages cover the most common customer queries.
Wholesale Enquiries
If you are interested in becoming a Louche stockist, please visit our Wholesale page or request access to our B2B portal.
Wholesale enquiries can also be directed to:
Frequently Asked Questions
Where is my order?
Once your order has been dispatched you will receive a tracking email from the courier.
If you have not received tracking information within one working day of placing your order, please contact us and we will be happy to check the status for you.
How do I return an item?
Returns can be registered through our Returns Portal.
Please visit the Returns & Exchanges page for full instructions and eligibility requirements.
Can I change my delivery address?
If your order has not yet been dispatched, we may be able to update your delivery address.
Please email us as soon as possible after placing your order.
Once an order has been dispatched we are unable to change the delivery address.
I can't find my order number
Your order number will be included in your order confirmation email.
If you cannot locate this email, please contact us with your name and the email address used for the order.