Wholesale Co-ordinator


Please send your CV and Cover Letter to mob@joythestore.com


We are looking for a motivated and ambitious Wholesale Co-ordinator to work closely with the wholesale sales team to help grow the business.

The role will require a highly organised and driven person to work within the team learning all aspects of the business - wholesale, retail, design, ecommerce.

The successful candidate will relish the challenge of a growing London-based brand.

All we ask for is someone who is ambitious, have buckets of energy, enthusiasm, and be comfortable with reporting numbers and love fashion as much as we all do.


Key Responsibilities:

  • Provide an exceptional level of customer service for accounts customers. This role provides first line support to customers for account queries, issues and will need to liaise closely with the sales team and other internal groups to ensure the service the customer received is outstanding.
  • Work closely and actively with Account Managers to achieve results, taking joint responsibility for the success of the customer relationship. Managing the day to day operation of accounts. Provide cover for the Sales Managers when required and deal promptly with customer queries.
  • Prepare ad hoc reports and data in support of the ongoing customer relationship, actively looking for opportunities to improve on efficiency and results. With a particular emphasis on forecasting.
  • Ensure the billing process is completed in a timely manner and the raising of correction credits/debits process is adhered to.
  • Undertake a range of regular, month end and ad-hoc administrative tasks, to include monitoring of transactional activities (e.g. invoicing) to ensure accuracy of data and reporting.
  • Assisting with customer hospitality, events and appointments in our showroom– generally help ensure that events are cost effective and fit for purpose, as well as generate new business .
  • Deal with supply and allocations including any queries which may arise, working closely with Sales team and Wholesale Manager.
  • Assist the wholesale sales team to achieve sales targets but communicating with customers and seeking out new prospects.
  • Help to manage our social media platforms - creating relationships with customers and creating new and interesting content to release.
  • Help assist the team to drive agreed company campaigns and support the sales strategy to meet and exceed customer and company targets.
  • Prepare and present proposals to current and potential accounts


What you will need to be considered for this role:

  • Highly organised 
  • Excel in time management
  • An eye for detail and design, experience in graphic design for emails is a plus.
  • Interested in picking things up outside of comfort zone
  • Comfortable working with spreadsheets and basic retail maths
  • Independent and willing to go above and beyond to prospect new customers


Job Type: Full-time

Salary: From £25,000.00 per year



  • Casual dress
  • Company pension
  • Store discount


Schedule: Monday to Friday


Supplemental pay types: Commission pay


Ability to commute/relocate: London, SE27 0DN: reliably commute or plan to relocate before starting work (required)



Please send your CV and Cover Letter to mob@joythestore.com