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Terms & Conditions

1. Introduction

Welcome to louchelondon.com.

These Terms & Conditions govern your use of this website and the purchase of products from Louche.

By using this website or placing an order you agree to be bound by these Terms & Conditions. If you do not agree with them, please do not use this website.

2. Company Information

This website is owned and operated by:

Nese Ltd trading as Louche
Company Number: 14501755

Registered Address:
8 Beadman Street
London
SE27 0DN
United Kingdom

Throughout these Terms & Conditions, "Louche", "we", "us" or "our" refers to Nese Ltd.

3. Use of This Website

You may use this website for personal, non-commercial purposes only.

You must not misuse the website, attempt to gain unauthorised access to systems, or interfere with its functionality or security.

All content on this website is owned by or licensed to Louche and may not be copied, reproduced or distributed without written permission.

4. Product Information

We make every effort to ensure product descriptions, images and details are accurate.

However:

Colours may vary depending on your screen or device
Sizing and measurements are approximate

Customers are encouraged to consult the Size Guide before placing an order.

All products are subject to availability.

5. Orders

When you place an order you will receive an order acknowledgement email confirming receipt of your order.

This email does not constitute acceptance of the order.

Your order is accepted only when the items are dispatched from our warehouse.

We reserve the right to cancel or refuse orders where:

Products are unavailable
Pricing errors occur
Payment cannot be authorised
Fraudulent activity is suspected

If an order is cancelled, any payment taken will be refunded.

6. Pricing

All prices displayed on the website are in GBP (£) and include VAT where applicable.

Delivery charges are shown during the checkout process before payment is completed.

If a pricing error occurs, we reserve the right to cancel the order and refund the payment.

7. Payment

We accept payment via:

Visa
Mastercard
American Express
PayPal
Apple Pay
Google Pay
Klarna

All payments are processed through secure payment providers.

8. Delivery

Delivery costs and estimated delivery times are outlined on our Delivery Information page.

Once an order has been dispatched, responsibility for delivery transfers to the courier.

If courier tracking confirms delivery has occurred, the order will be considered delivered.

9. Returns & Cancellations

Customers may return items within 28 days of delivery provided items are returned unworn, in original condition and with tags attached.

Full details of the return process are provided on the Returns & Exchanges page.

Orders may be cancelled before dispatch by contacting customer services.

Nothing in these terms affects your statutory rights under UK consumer law.

10. Promotions & Discounts

From time to time Louche may offer promotional discounts.

Unless otherwise stated:

Only one promotional code may be used per order
Promotions cannot be combined
Louche reserves the right to withdraw or modify promotions at any time

11. Fraud Prevention

To protect our customers and business, Louche reserves the right to:

Cancel orders where fraudulent activity is suspected
Request additional verification for high-value orders
Refuse orders where payment details cannot be verified

12. Chargebacks

Customers are encouraged to contact Louche customer service before initiating a chargeback.

Where an order has been delivered in accordance with these Terms & Conditions, Louche reserves the right to dispute chargebacks and provide evidence of delivery.

13. Commercial Use / Resale

Products purchased from louchelondon.com are intended for personal use.

Louche reserves the right to refuse orders where we believe products are being purchased for unauthorised resale.

Wholesale purchasing is available through authorised Louche stockist channels.

14. Intellectual Property

All content on this website, including images, graphics, text, branding and design elements, is the property of Louche or its licensors.

You may not copy, reproduce or distribute any content without prior written permission.

15. Liability

Nothing in these Terms & Conditions excludes liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any liability that cannot legally be excluded

To the fullest extent permitted by law, Louche shall not be liable for indirect or consequential losses arising from use of this website or products purchased from it.